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Here are some FAQs... if you have additional questions, please reach out.

  • What is the length of the rental?
    In almost all cases, our rental rates are based on a one-day event period. We recognize that a 24-hour rental window may not make sense for pickup items that occur over the weekend. In these instances, we consider Friday to Monday to be the same as a one-day rental. We will deliver and install the items in the preferred time window and breakdown at the specified event end time.
  • Can I make changes to my order?
    Of course! We recognize that guest counts are likely to fluctuate as the event date approaches. We encourage you to make a “best guess” estimate when placing your initial reservation and make adjustments as you become aware they’re needed. Final changes are due two weeks prior to delivery or will-call. Any changes within two weeks are subject to additional charges and subject to availability. In the case of quantity reductions, these will be charged in accordance with our cancellation policy; changes to, or cancellation of, custom items are not permitted once production.
  • What happens if I damaged/broke something?
    Customers are responsible for items from the time of delivery/pickup until the items are returned to AOD. All rental items (including tables and chairs) need to be protected from the weather. Damaged or missing items will be billed at five (5) times the rental rate. PLEASE NOTE: Candle-wax will stain, melt, or burn linens. If linens are returned with wax damage, full replacement charges will apply.
  • Can you develop a design for my event?
    Absolutely! We can assist with the design, planning and/or coordination of your event. Please contact us to get started.
  • How do I determine the right quantity of rentals for my event?
    Consider the number of guests, the layout of your venue, and the type of event when determining the quantity of rentals needed. If you need basic guidance, based on these factors, we can assist! Need more in depth help, we are available for hire to design, plan and/or coordinate the big day!
  • I need to cancel my reservation.
    The 50% deposit is non-refundable and will be forfeited upon cancellation. Reservations cancelled within two weeks of the scheduled delivery/will-call date will incur 75% of the rental contract charges. All orders cancelled within three days will incur 100% of the rental contract charges. Any payments made toward custom items are not refundable once production has begun.
  • When should I make the reservation?
    As soon as possible! Once a deposit is received, the items are removed from availability for that date. Reservations are on a first come, first served basis. We do not do "soft holds."
  • How do I reserve items?
    Add your desired items to a wishlist and submit for an email response. If you do not see what you would like or want to get straight to it, send us an email to
  • Is a deposit required?
    Yes! Once you have all the items needed for your event quoted and you would like to proceed, we take a 50% nonrefundable deposit to reserve those items for the date specified. The balance is due 14 days prior to the event date.
  • I submitted my wishlist, am I reserved?
    No. The wishlist feature on our website is a great way to get an idea of inventory options and related costs. However, it does not reserve or place a hold on the items listed, nor can it confirm availability. After submitting your quote request, we will email you with a formal quote within 2-3 business days. Once you have reviewed the formal quote, you must contact us to confirm a reservation. If your event takes place within two weeks, please call us at (404)965.1969 instead of submitting a wishlist. This is the fastest way to confirm availability of your requested items.
  • Can you setup and take-down my rental items?
    Absolutely! Installation and takedown services are available at an additional charge and should be arranged in advance.
  • How much is delivery?
    Delivery charges vary, as they are based on the event location, items in the rental order, and logitics of the event space. For example, delivery of 10 linen would be far less than delivery of 3 sofas, 6 side chairs and rugs/tables/pillows to match. We also consider things like stairs, hills, proximity to loading dock, etc.
  • What time will you deliver my order?
    Deliveries are scheduled and confirmed at least 72 hours in advance. The delivery window will be based on the timeline of the event. Standard deliveries/breakdowns occur between 9am and 11pm. Deliveries outside of those hour will incur a surcharge.
  • Can I pick up my order?
    No. Customer pick-up is only available to our professional account customers.
  • How do I prepare for rental return?
    Rentals must be broken down, restacked and ready for pickup in the same location(s) they were delivered. Please save and reuse all packing material you receive with your order to prevent damage. All rental items need to be disassembled, stacked or repackaged when our crew arrives to pick up the items. A charge will apply for all items, including boxes and crates, that are missing or damaged.
  • Do I need to wash tableware/linen?
    When renting china, glassware, and/or flatware, we ask that you remove any excess debris by rinsing off the equipment prior to returning. You should not wash these items, as some soaps/detergents may damage the equipment. AOD will wash and sanitize these items upon return. Please shake food from tablecloths and napkins and pack linens in the containers provided. Linens should be dry before bagging to prevent mildew and staining. Linens returned with mildew will be billed to the client.
  • Can I use live flame wax candles?
    With the exception of floating candles, wax candles are not permitted in any rented items, unless specifically approved, in writing, by Aryn Olivia Designs. PLEASE NOTE: Candle-wax will stain, melt, and/or burn linens. If linens are returned with wax damage, full replacement charges will apply.
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