In almost all cases, our rental rates are based on a one-day event period. We recognize that a 24-hour rental window may not make sense for pickup items that occur over the weekend. In these instances, we consider Friday to Monday to be the same as a one-day rental.

We will deliver and install the items in the preferred time window and breakdown at the specified event end time.

Of course! We recognize that guest counts are likely to fluctuate as the event date approaches. We encourage you to make a “best guess” estimate when placing your initial reservation and make adjustments as you become aware they’re needed.

Final changes are due two weeks prior to delivery or will-call. Any changes within two weeks are subject to additional charges and subject to availability. In the case of quantity reductions, these will be charged in accordance with our cancellation policy; changes to, or cancellation of, custom items are not permitted once production.

Customers are responsible for items from the time of delivery/pickup until the items are returned to AOD. All rental items (including tables and chairs) need to be protected from the weather. Damaged or missing items will be billed at five (5) times the rental rate.

PLEASE NOTE: Candle-wax will stain, melt, or burn linens. If linens are returned with wax damage, full replacement charges will apply.

Absolutely! We can assist with the design, planning and/or coordination of your event. Please contact us to get started.

Consider the number of guests, the layout of your venue, and the type of event when determining the quantity of rentals needed. If you need basic guidance, based on these factors, we can assist! Need more in depth help, we are available for hire to design, plan and/or coordinate the big day!

The 50% deposit is non-refundable and will be forfeited upon cancellation. Reservations cancelled within two weeks of the scheduled delivery/will-call date will incur 75% of the rental contract charges. All orders cancelled within three days will incur 100% of the rental contract charges. Any payments made toward custom items are not refundable once production has begun.